FAQs

Frequently Asked Questions

Do all Shorts come with towel/shirt holder?

Yes

What if I need to return?

Contact: support @evitagen.com

Would they look stupid on a woman?

I don't think they look stupid on anyone

What's the layer thats against the skin?

It's a compression base-layer.

Where is the hidden phone holder?

In the compression base0layer.

What type of fabric do you use?

Moistuer wicking fabric.

How many pockets?

4 - 2 side pockets, 1 back and 1 within base-layer.

Shipping and delivery

What are the delivery times?

We ship worldwide for FREE! Delivery times are 5-20 days worldwide depending on where you live. However, we make sure you can track your order for extra peace of mind. More information is available in the Shipping and Delivery section.

Where are you from?

Our company is based in the UK. We deliver our products directly from our suppliers located in Asia.

Who delivers my packages?

Your packages are delivered by the responsible local post office.

Where can I track my order?

You can use the Track My Order section on our website or any other tracking website and use your personal tracking code provided with your order once it is shipped.

What happens if no one is home?

Our items will be left in your mailbox whenever possible. Otherwise, your package will be dropped off at your post office where you can pick it up.

I have the wrong delivery address, what should I do?

If your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general conditions of sale, once the order has been sent from our warehouse, no further changes can be made.

Some items are missing from my orders, where are they?

We work with several suppliers, when you place an order, each supplier deals with a particular product. If you order 5 different items, you will receive 5 different packages and they will arrive at different times (some will be faster than others). However, if you order the same product 3 times, they will all be sent in one package.

Payment

Is your site 100% safe and secure?

This site is 100% secure, and here's why: First of all, the site you are visiting is on an HTTPS server (the little padlock on the left of the URL of this page is there to remind you). Moreover, many sites only secure their shopping carts and everything related to the payment of orders. On this site, all pages are secure and therefore cannot be targeted by malware or hackers. Finally, we use Stripe, which is a reference in terms of security for Internet transactions.

What are the methods of payment?

You can currently pay by credit card, PayPal or Apple Pay and Google Pay on our website. We do not accept bank checks, wire transfers or payments on receipt.

Refunds

What should I do if I am not satisfied with my product?

Cylexo comes with an unconditional 100% money back guarantee. There are absolutely no conditions, no forms to fill out, nothing to prove and we promise not to question you. If you do not have a positive experience for any reason, we will do everything we can to ensure that you are 100% satisfied with your purchase. See the Warranty page for more details.